Privacy Policy

GENERAL ORDER AND SALE
These terms form the basis of the contract between our customer and LilyCakeCrumbs. These Terms, your order, and your order confirmation are considered by us to set out the whole agreement between you and us for the sale of our products. It is your responsibility to check all details in the order confirmation are complete and accurate as this is the document we work to when completing your order.

OUR GUARANTEE
LilyCakeCrumbs will provide a professionally decorated products in a timely manner as specified in the invoice or order. We appreciate your business and we are honored that you have chosen us for your special celebration. We guarantee that the flavors, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered.

PAYMENT AND DEPOSIT
We require a 50% non-refundable deposit to confirm an order. The remaining 50% is due upon the completion of the delivery, at which point all changes must be confirmed (changes to the previously agreed design may incur extra fees). Payment can be made earlier if you wish. Failure to complete deposit before the delivery date may result in your cake order being cancelled. Deposits are non-refundable.

PRODUCTS AND SERVICES
We warrant that on delivery or collection the cakes shall conform to their description as set out in the Order Confirmation, be of satisfactory quality, and comply with all food safety by KKM and JAKIM Malaysia. We will not be held responsible for customer disappointment of the design or the interpretation of the cake as long as it is made in line with the customer’s pre-agreed requirements set out in the order confirmation and will face no consequent liability. It is the customer’s responsibility to ensure all details within the order confirmation and sketch are correct and meet their exact requirements.

DELIVERY AND COLLECTIONS
All orders may be collected free of charge from LilyCakeCrumbs by prior arrangement. We accept no responsibility for any damage sustained to the products once it has left the premises. If delivery has been requested, we will deliver the products on the day set out in the order confirmation to the address provided. We do not offer specific delivery times but LilyCakeCrumbs will always do the best it can to ensure delivery dates agreed are achieved for the provision of the goods or services however we cannot accept liability for delays and time shall not be of the essence. Delivery price will vary as we at LilyCakeCrumbs will be using third party delivery company such as GrabDelivery, FoodPanda or Lalamove depends on best availability. Once the product has been delivered, we are unable to accept any liability for any damage sustained to the product thereafter nor any failure to follow the instructions provided.

PHOTOGRAPHS
LilyCakeCrumbs reserves the right to take and use photographs of your cake(s) and desserts, before, during and after set up, to use for marketing, advertising, and promotional purposes, without compensation to you.

DISCLOSURE OF INFORMATION
LilyCakeCrumbs will not disclose any personal information such as your name, address, email or telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will LilyCakeCrumbs sell or receive payments or services for disclosing customer’s personal information to any partner or external company.

RETURNS AND COMPLAINTS
We do hope that you will be pleased with your purchase. However, if upon collection or delivery of the products you find that they are not as ordered by you, or the order is incomplete, or the product is in a damaged condition when you receive it, please notify us immediately by WhatsApp. If a Product is not as on the Order Confirmation or damaged we will credit or refund your purchase. In the case of damaged goods you must photo evidence of the damaged products and all packaging for verification by us. Subject to our report on the claimed damage and to these Terms and Conditions we will refund the price you paid for the returned products together with the delivery charge, or at our option we will provide you with LilyCakeCrumbs Store credits. We will have no liability to you for any indirect loss. Please state clearly your dispatch details in all communications to us.

AGREEMENT TO TERMS & CONDITIONS
By proceeding with a purchase you are in agreement with LilyCakeCrumbs terms and conditions as stated above.